db89 Privacy Policy

At db89, we treat the privacy of our players with the utmost seriousness. This Privacy Policy explains in plain, precise English how we gather information about you, the purposes for which we use that information, who we may share it with, and what choices you have regarding your personal data. Our platform serves players across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, and Rajshahi — and we recognise that trust is the foundation of any long-term relationship between a player and their chosen online casino and sports betting destination.

db89 is committed to processing personal data responsibly, transparently, and securely. We do not sell your personal information to third parties. We do not use your data for purposes beyond those described in this document without obtaining your additional consent. If you ever have a question about how your data is handled, you are welcome to reach out to our support team at any time.

Information We Collect

Information You Provide Directly

When you register an account, make a deposit, place a bet, or contact our support team on db89, you may provide us with the following categories of personal information:

• Full name, date of birth, and contact details (email address and phone number)
• Residential address (city and district within Bangladesh, e.g. Dhaka, Chittagong, Sylhet)
• Account credentials, including your chosen username and encrypted password
• Identity verification documents when required for account verification (KYC) purposes
• Payment and transaction details associated with deposits and withdrawals via bKash, Nagad, Rocket, Upay, and linked bank accounts

Information Collected Automatically

When you browse or use db89, our systems automatically collect certain technical data to ensure the platform functions correctly and securely:

• IP address, device type, browser type and version, and operating system
• Pages visited, session duration, click patterns, and navigation paths within the db89 platform
• Cookies and similar tracking technologies (see the Cookies section below for full details)

How We Use Your Information

db89 uses the personal data we collect for clearly defined, legitimate purposes only. We do not process your data in ways that are incompatible with these stated purposes:

• To create and manage your db89 player account, including identity verification and age confirmation (players must be 21 years or older)
• To process deposits and withdrawals through bKash, Nagad, Rocket, and other approved payment methods, and to maintain complete, accurate financial records
• To provide customer support, resolve disputes, and respond to queries or complaints submitted by players from across Bangladesh
• To improve the db89 platform — including game performance, betting features, slot offerings, and overall user experience — through analysis of aggregated usage data
• To detect, investigate, and prevent fraudulent activity, money laundering, underage access, and other prohibited conduct on the platform
• To send you service notifications, important account updates, and — where you have given explicit consent — promotional communications about bonuses, tournaments, and new games

We rely on different legal bases to process your data depending on the purpose: contract performance (providing the service you signed up for), legitimate interests (fraud prevention, platform security), legal obligation (record-keeping, regulatory requests), and consent (marketing communications). You may withdraw any consent-based processing at any time by contacting our support team.

Disclosure to Third Parties

db89 does not sell, rent, or trade your personal data. We may share your information with specific third parties only in the limited circumstances described below:

Service Providers and Technology Partners

We engage trusted third-party vendors to help us operate the db89 platform. These include payment processors (bKash, Nagad, Rocket, Upay), game content providers (such as Pragmatic Play, Evolution Gaming, NetEnt, Spribe, and Ezugi), hosting and infrastructure providers, and customer support tools. Each vendor is contractually required to protect your data, use it only for the services they provide to db89, and comply with applicable data-protection requirements.

Legal and Regulatory Requirements

We may disclose your personal data if required to do so by applicable law, court order, or in response to a lawful request from a competent authority. In all such cases, we will only disclose the minimum amount of data strictly necessary to fulfil the legal obligation, and we will inform you of any such disclosure to the extent we are legally permitted to do so.

Business Transfers

In the event of a merger, acquisition, restructuring, or sale of assets involving db89, your personal data may be transferred to the successor entity as part of that transaction. Should this occur, we will notify you in advance and ensure that the receiving entity commits to honoring the terms of this Privacy Policy.

Payment Data and Financial Information

db89 supports several payment methods popular among Bangladeshi players, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and Visa and Mastercard. When you make a deposit or request a withdrawal, financial transaction data — including the amount, timestamp, and your mobile wallet or bank reference number — is recorded for account integrity and dispute resolution purposes.

We implement the following protections in relation to all payment data processed on our platform:

• Full payment card numbers are never stored on db89 servers; only tokenised or masked references are retained
• All financial transactions are encrypted using SSL/TLS during transit and are subject to additional access controls at rest
• Transaction logs are retained for the minimum period required for financial record-keeping and fraud investigation, after which they are securely deleted

Cookies and Tracking Technologies

db89 uses cookies and similar technologies (such as local storage and session tokens) to make the platform work correctly, remember your preferences, and analyse how players interact with the site. The categories of cookies we use are:

• Essential cookies: required for the platform to function (login sessions, game state preservation, security tokens). These cannot be disabled without breaking core site functionality.
• Analytics cookies: used to understand aggregate player behaviour (which games are most popular, peak usage times in Bangladesh Standard Time). Data collected is anonymised before analysis.
• Preference cookies: store your site settings such as language preference and display options so you do not need to re-enter them on every visit.

You may manage or delete cookies through your mobile browser settings (Chrome, Firefox, Samsung Internet, or your preferred Android/iOS browser). Please note that disabling essential cookies will affect your ability to use certain features of the db89 platform, including logging in and playing games.

Data Retention

db89 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. In practice, this means that active player account data is retained for the duration of your account's existence plus a reasonable post-closure period to handle any outstanding claims, disputes, or audit requirements.

When data is no longer needed, we apply secure deletion or anonymisation techniques to ensure it cannot be reconstructed or linked back to you. If you close your db89 account and have no outstanding balances or active disputes, you may request the deletion of your personal data by contacting our support team. We will respond to your request within a reasonable timeframe and inform you of the outcome.

Your Rights Over Your Personal Data

As a player on db89, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, contact our support team at [email protected] with your account details and a clear description of your request:

• Right of access: you may request a copy of the personal data db89 holds about you, along with information about how and why it is being processed
• Right of rectification: you may request correction of any personal data we hold that is inaccurate or incomplete
• Right of erasure: you may request deletion of your personal data where it is no longer necessary for the original collection purpose, subject to our legal record-keeping obligations
• Right to restrict processing: you may request that we limit how we use your personal data while a dispute or correction request is being resolved
• Right to withdraw consent: where we rely on consent to process your data (e.g. for marketing communications), you may withdraw that consent at any time with immediate effect on future processing

We aim to respond to all data-rights requests within 30 days of receipt. In complex cases we may extend this period by a further 30 days and will inform you of any extension in advance.

Security of Your Data

db89 employs a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, access controls limiting who within the db89 team can view personal player data, regular security reviews, and session-timeout protections on player accounts.

No method of internet transmission or electronic storage is 100% secure. While we apply robust safeguards and work continuously to improve our security posture, we cannot guarantee absolute security. If you have reason to believe that your db89 account has been compromised, please contact our support team immediately so we can take protective action on your behalf.

Age Restriction and Protection of Minors

db89 is strictly an adult platform. Access to our casino games, sports betting markets, and any other wagering features is reserved exclusively for persons aged 21 and above. We are firmly committed to preventing minors from accessing or using our platform, and we use age-verification procedures during account registration to enforce this requirement.

We do not knowingly collect or process personal data relating to individuals under the age of 21. If we become aware that a person under 21 has provided personal data to db89, we will take immediate steps to close the account and delete all associated data. If you believe a minor has gained access to our platform, please notify our support team without delay.

Changes to This Privacy Policy

db89 reserves the right to update or amend this Privacy Policy at any time. When we make a material change to this document, we will update the Effective Date at the top of the page and — where we have your contact details — notify you directly by email or in-platform notification. We encourage you to review this policy periodically to stay informed about how we protect your information.

Your continued use of the db89 platform after any update to this Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any change, you should discontinue use of the platform and contact our support team to close your account.

Contact Us About This Policy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way db89 handles your personal data, please reach out to our support team. We are available 24/7 and aim to respond to all privacy-related enquiries promptly and thoroughly.

You can reach us by email at: [email protected] — please include your account username and a brief description of your query so we can direct your request to the appropriate team member without delay.